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All orders placed during normal business hours will be processed immediately, and shipped within 1-2 business days (Monday-Friday). Personalized, pre-order or custom items may take longer, please reference the notes in bold under item description. West Avenue Jewelry personalized items normally take 1-3 weeks to be made but time may be slightly longer due to the handmade nature of them. No cancellations, changes or returns allowed on personalized jewelry as they are made to order.

Max & Chloe uses USPS for standard delivery and FedEx and UPS for all other services. We offer the following shipping options for USA orders:

Shipping Method Cost Expected Arrival
USPS Priority Mail
$4.95 3-5 business days, excluding holidays
USPS Priority Express $17.95 2 business days
FedEx $29.95 1 business day

International shipping is available for Max & Chloe products. We ship internationally via FedEx and USPS Priority Mail. Shipping time depends on the carrier and final destination, usually taking between 3-10 business days. Options available for your country will appear at the checkout. Please be aware if you refuse a shipment from Max & Chloe, you are responsible for the original shipping charges and any incurred import fees or taxes. This amount will be deducted from your merchandise refund.

If you have questions about a placed order, you may login to your account to review details and status of the order, use Track My Order on www.MaxAndChloe.com, or email us at customerservice@maxandchloe.com.

Download the insurance affidavit form here.