Returns & Exchanges
We pride ourselves on offering the highest quality merchandise. If you are unhappy with your purchase, please email customerservice@maxandchloe.com for a return authorization number. If you do not obtain a RA#, your package will be refused. Items must be unused in original condition with tags attached within 14 days for a full refund. You can return an item for up to 30 days for credit or exchange. The item must be returned in the same condition as it was sent, unworn. If the tags have been cut off and pinned, or secured back on in anyway, the item will NOT be accepted back. Although we check all merchandise for defects and damage prior to shipment, it is the buyers’ responsibility to check the product upon arrival to make sure it is free of any defects. Damaged goods due to buyers' negligence will not be accepted for refund. Any return or exchange that does not meet the above criteria will be sent back to the customer, as we do not sell used merchandise. Sale, special and personalized orders cannot be returned and are final sale. All sale items are not returnable. Shipping costs are not refundable. Merchandise should be shipped to:
Max & Chloe
Attn: Returns
122 West 26th Street, #603
New York, NY 10001
In your return package, please include a copy of your receipt with a written reason for the return and/or any exchange request. An email confirmation will be sent upon receipt of merchandise.
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